0 items in the shopping cart
  • No products in the cart.

Terms and Conditions

Terms and Conditions

Terms And Conditions

 

DISCLAIMER

All material on this website is provided for your information only and does not substitute as a medical diagnosis, medical advice or instruction. No action or inaction should be taken based solely on the contents of this information; instead, readers are encouraged to consult appropriate health professionals on any matter relating to their health and well-being. We cannot be held legally responsible for any claims; direct, indirect, special, incidental, equitable, consequential, accidental or any other loss, malady, injury or illness arising from reliance or misapplication of information provided on this website, blog, emails, product or services.

All though every effort is made to ensure accuracy of published information, the information expressed in this website or provided through our blog, emails, products or services serve only as a guide and have not been medically evaluated.

By using our website, blog, emails , services and products , you implicitly signify your agreement to all parts of this disclaimer and Terms and Conditions.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at info@ceylonkokonati.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

SALE
Items on sale exclude items already on special..

DELIVERY

Please indicate any delivery instructions when placing an order. If a customer is not home to take delivery of the goods, the goods shall be left at the delivery address as per the delivery instructions or where it is considered suitable in the premises, by the courier company.
Free delivery will apply after sale percentage amounts have been deducted from purchase totals and not prior.

INSPECTION
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel in accordance and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

PAYMENT
Payment can be made by paypal or direct bank deposit. For payment by direct deposit, please contact us on (09) 813 6937 or 02102615064 to place the order and generate a manual invoice that will be emailed to you for payment before delivery.

Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

LEGALLY BINDING CONTRACT
Please remember that when we accept your submitted order for merchandise on this website, it is a legally binding contract.

RETURNS
The returns policy is for goods purchased on the website, by mail, over the telephone or or post. We hope that you will be satisfied with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 24 hours of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of 24 hours, by emailing us at info@ceylonkokonati.com or by calling us on the following number (09) 813 6937. Please provide full details of the customer order number and the goods which are being returned.

On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed unless we are liable or at fault.
In order to improve our service please let us know the reason for returning any goods.

Free Shipping for all New Zealand Orders. For International orders, please fill in the form on contact us with required product and country of delivery